Customer Service Administrator

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About this role

Location
Cavan
Ireland
Job Posted
February 19, 2026
Job Type
Permanent
Salary
‍€34,000 - €35,000
Category
Construction & Engineering

Job description

Our Client

A leading company in the retrofit and sustainable energy sector is seeking a highly organised and customer-focused Customer Service Administrator to join their busy operations team. This is a fantastic opportunity to play a key role in supporting energy upgrade projects that make a real environmental impact.

Roles & Responsibilities

As a Customer Service Administrator, you’ll be responsible for ensuring the smooth running of daily administrative tasks within the Retrofit team. You’ll handle customer communications, manage documents and appointments, liaise with internal departments and external partners, and support compliance with industry and quality standards.

This role would suit someone who is proactive, detail-oriented, and enjoys working in a fast-paced, collaborative environment.

Key Responsibilities:

  • Manage customer enquiries via phone and email
  • Coordinate documentation and grant applications for retrofit projects
  • Maintain and update internal databases and systems
  • Liaise with customers, subcontractors, and project managers
  • Organise appointments and track project progress
  • Assist with invoicing, credit notes, and payment processing
  • Produce reports, meeting minutes, and other administrative outputs
  • Ensure compliance with ISO 9001, 14001, and 45001 standards

Requirements

  • Previous experience in an administrative or customer service role
  • Excellent communication and organisational skills
  • Strong attention to detail and ability to multitask
  • Confident using IT systems, spreadsheets, and email
  • Team player with a positive, “can-do” attitude
  • Good numerical ability and process-driven mindset
  • Experience in construction, energy, or grant-funded projects (desirable but not essential)

Package

‍€34,000 - €35,000

21 Days Annual Leave

Pension

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Customer Service Administrator

Cavan
Ireland
Permanent

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