Retail Manager - Bathrooms & Tile

The Sales Manager will be responsible for overseeing the day-to-day operations of the store, driving sales growth, managing staff, and ensuring exceptional customer service. The ideal candidate will have a strong background in retail sales, proven leadership abilities, and a passion for luxury home improvement products.

Key Responsibilities:

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Sales Leadership:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Monitor sales performance and provide regular reports to senior management.
• Identify opportunities for growth and development within the local market.

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Team Management:

• Recruit, train, and mentor a high-performing sales team.
• Set clear performance expectations and conduct regular performance reviews.
• Foster a positive and motivating work environment.

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Customer Experience:

• Ensure all customers receive a superior shopping experience.
• Address and resolve customer enquiries and complaints in a professional manner.
• Maintain high standards of store presentation and product display.

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Operational Excellence:

• Manage inventory levels to ensure optimal stock availability.
• Oversee the implementation of company policies and procedures.
• Ensure compliance with health and safety regulations.

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Marketing and Promotions:

• Collaborate with the marketing team to plan and execute promotional campaigns.
• Develop local marketing initiatives to drive foot traffic and brand awareness.
• Analyse market trends and competitor activities.

Essential Qualifications and Skills:

• Minimum of 5 years’ experience in retail sales, preferably in the home improvement or luxury goods sector.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Highly organised with strong problem-solving abilities.
• Proficient in using retail management software and MS Office Suite.
• Ability to work flexible hours, including weekends and holidays as required.

Desired Attributes:

• Passion for luxury interior products and home improvement.
• Customer-focused with a keen eye for detail.
• Innovative thinker with a proactive approach to driving sales.
• Ability to adapt to a fast-paced retail environment.