Technical Customer Advisor

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About this role

Location
Job Posted
Job Type
Salary
Category
Cavan
, Ireland
May 16, 2024
Permanent
From €45,000
Construction & Engineering
Location
Cavan
, Ireland
Job Type
Permanent
Job Posted
May 16, 2024
Salary
From €45,000
Category
Construction & Engineering

Job description

Our Client

Our Client whom is in the Retrofit Sector requires an Technical Customer Advisor to join their company. This person must be a qualified Building Energy Rating Assessor.

Roles & Responsibilities

The Technical Retrofit Customer Advisor will perform a number of tasks; advising customers on retrofit works to be completed on their property, administrating the Home Energy Assessment Process, completing energy advisory reports using our in house software system, assigning BER works to network of BER Assessors, receiving and reviewing BER assessments and preparing finalised Home Energy Assessment reports and communicating reports to customers.

The successful applicant must be able to use their organisational and communication skills to manage their time, as they will collaborate with customers, BER Assessors, and colleagues in a fast- paced environment.

The Role:

The Technical Retrofit Customer Advisor will be responsible for:

· Organising and scheduling telephone and teams calls with customers to outline Home Energy Assessment process.

· Discussing customers technical retrofit requirements and advising them of the next step.

· Processing Homes Energy Assessment sales – raising invoices, taking payments and submitting applications to SEAI.

· Reviewing completed BER assessments on internal BER software and giving advice to homeowners.

· Allocating jobs to BER network for completion – tracking jobs and ensuring fast turnaround time.

· Sourcing new BER assessors as needed and negotiating terms and conditions.

· Reviewing the performance of BER assessors and maintaining list of suitable BER assessors.

· Receiving BER and HLI reports from BER assessors and reviewing in full.

· Completing a detailed Home Energy Assessment and indicative pricing for each property.

· Discussing the Home Energy Assessment with the customer and making changes to the report as required.

· Prepare the final Home Energy Assessment.

· Prepare specifications report for properties that commence to detailed pricing stage.

· Notify the accounts team to make payments to BER assessors.

· Complete all tasks and duties required by the companies ISO Management Systems.

· Keeping complete and full records of all procedures and actions.

· Prepare for and attend weekly and monthly meetings.

· Identifying process improvements and communicate to team for consideration.

· Liaise with all organisational departments as appropriate.

· Supporting colleagues with their daily activities.

· At all times act in an ethical manner.

Requirements

· Completed Domestic BER Assessor Course

· Can use SEAI DEAP Software

· Demonstrate good IT skills

· Excellent communication and interpersonal skills

· Excellent collaboration skills

· Attention to detail

· Ability to multi-task and prioritise

· Deliver excellent customer service

· Industry experience would be an advantage

· Can do attitude

Package

Office Based Role

Monday to Friday

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Technical Customer Advisor

Cavan
Ireland
Permanent

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