IT Training Manager

 

Job Description

We are currently recruiting for an IT Training Manager for our client in the Monaghan area.

Key Responsibilities

The role will provide an excellent opportunity for an ambitious and technically qualified IT professional to develop their career. You will have solid experience in IT Infrastructure, SAP, Citrix, Telecoms and an extensive understanding of CRM.

The successful candidate will work collaboratively with the Leadership Team across all functions whilst providing commercially focused IT and commercial solutions.

Responsibilities include:

• Train engineers in job management handheld technology.

• Manage and coordinate all IT-related training matters including systems integration, data, wireless communications, mobile technology, telephony, security, and computer hardware and software.

• Trouble-shoot and solve problems related to hardware, software, and networks.

• Research and recommend acquisition of network hardware and software.

• Monitor network utilisation and performance. Implement procedures for training optimisation, reliability and availability.

• Identify problematic areas and implement strategic solutions in time.

Qualifications

• Educated up to Degree level and possess other Professional Qualifications e.g. MCSE.

• 5 years’ experience in a lead role; Managing IT Training, Infrastructure, Telecoms, SAP & Citrix.

• An understanding of Job Management & CRM. Implementing & maintaining Job Management and CRM systems.

• Knowledge of operating cloud-based technologies.

• Telecoms & VOIP experience, perhaps gained in a Contact Centre environment (Desirable)

• SAP Integration.

• Mobile / handheld device integration with CRM and other platforms / systems.

Benefits

• Competitive Salary

• All Equipment provided.

• Bespoke Job Management System and opportunity to work with the latest handheld innovation.

• Centre of Excellence Training Program

Personal Attributes:

• Good verbal, written and numerical skills.

• Ability to build and maintain relationships with the team and stakeholders at all levels and have the confidence to challenge when required.

• Ability to multi-task in a demanding environment.

• Proven analytical and problem-solving skills.

• Excellent communication skills, both written and verbal in English.

• Project and time management skills.

• Team player with a positive, ‘can do’ attitude in a company with implementation time pressures.

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holder to meet work deadlines.

Our client has a an Equal Employment Opportunity Policy

Our client provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community and all other grounds protected by legislation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Reference ID: EMP-952020

Job Types: Full-time, Contract

Salary: €35,000.00 /year

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